Returns & Exchanges

At Cocoba Chocolate, we want you to be delighted with every bite, but due to the perishable nature of our products, returns are typically limited to items that arrive damaged or incorrect. If your chocolate order isn't perfect, please contact us within 14 days of receipt so we can make it right.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For damaged or incorrect items, please attach clear photographs of the product and the original packaging to help us process your claim.

• 3.
  Await Authorization

  Our team will review your request and, if eligible, provide a return authorization code or instructions for a replacement.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.