Frequently Asked Questions
Everything you need to know about our premium chocolate treats.
How should I store my Cocoba chocolates?
To maintain freshness, store your chocolates in a cool, dry place away from direct sunlight and strong odors. Ideally, the temperature should be between 15°C and 18°C. Avoid refrigeration as it can cause sugar bloom.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated range of vegan-friendly chocolates and hot cocoa flakes. Please check the product descriptions and ingredient labels for specific allergen information.
What is your shipping policy for warm weather?
During warmer months, we take extra care with packaging to prevent melting. We recommend choosing express shipping to ensure your chocolate arrives in perfect condition.
Can I include a personalized gift message?
Absolutely! You can add a custom message at the checkout stage, which we will print on a gift card and include with your order at no extra cost.
What are your delivery times and costs?
Standard delivery typically takes 3-5 working days. We also offer next-day delivery options for orders placed before 1 PM. Shipping costs are calculated at checkout based on your location and order weight.
What should I do if my order arrives damaged?
We strive for perfection, but if your order is damaged during transit, please contact our customer service team within 48 hours of receipt with photos of the damage, and we will arrange a replacement or refund.